1. Information We Collect

We collect different types of information to provide, improve, and secure our Service.

1.1 Information You Provide to Us

• Account Information: Name, email address, phone number, company details, job title, and login credentials.
• Billing Information: Payment details, billing address, and subscription data (for paid users).
• Lead and Contact Data: Information about your business contacts, including names, emails, job roles, and communication history.
• User Content: Emails, messages, notes, and documents you upload or generate using the Service.
• Customer Support Data: When you contact us for support, we collect your messages and any relevant details.

1.2 Information We Collect Automatically

• Device and Usage Data: IP address, browser type, device identifiers, and operating system details.
• Activity Data: Pages visited, time spent on the platform, and features used.
• Log Data: System logs, errors, and access records for security monitoring.
• Marketing and Email Interactions: Email opens, clicks, replies, and engagement metrics.

1.3 Information from Third-Party Integrations

• Email and Calendar Data: Message metadata, sender/recipient details, and event scheduling data.
• Lead and Form Submissions: Data from marketing forms, lead capture tools, and CRM systems.
• Social and Advertising Data: Profile information and engagement data from LinkedIn, Facebook, and Google Ads.

1.4 Publicly Available and Purchased Data

• Public business directories and professional networking sites.
• Purchased lead lists and data enrichment services (e.g., Lusha, Clearbit, ZoomInfo).

2. How We Use Your Information

We process your data for the following purposes:

2.1 Providing and Managing the Service

• Creating and maintaining your account.
• Delivering features like lead tracking, email automation, and analytics.

2.2 Improving and Securing the Platform

• Enhancing performance, troubleshooting issues, and preventing fraud.
• Monitoring system security and access controls.

2.3 Marketing and Communication

• Sending product updates, newsletters, and promotional emails.
• Personalizing content based on your interests and usage patterns.

2.4 Legal Compliance and Enforcement

• Complying with applicable laws (e.g., GDPR, PECR, CAN-SPAM, TCPA, CASL).
• Enforcing our Terms of Service and investigating violations.

3. Legal Bases for Processing (UK/EU GDPR Compliance)

If you are in the UK or EU, we rely on the following legal bases to process your data:

• Contractual Necessity: When we process your data to provide the Service you signed up for.
• Legitimate Interests: When we process data for platform improvements, fraud prevention, and marketing (provided it does not override your privacy rights).
• Consent: When you explicitly opt-in to receive marketing communications or integrate third-party services.
• Legal Compliance: When required by law or regulatory authorities.

4. Data Sharing and Disclosure

We do not sell or rent your personal information. However, we may share your data with:

4.1 Service Providers and Partners

• Hosting and Infrastructure: Google Cloud, Microsoft Azure.
• Payments and Billing: Stripe, PayPal.
• Analytics and Security: Google Analytics, Sentry.

4.2 Third-Party Integrations

If you connect JourneyWise to Google, Outlook, Microsoft 365, LinkedIn, Zoom, or other tools, we share necessary data for those integrations.

4.3 Legal and Regulatory Authorities

• To comply with legal obligations.
• To prevent fraud, security threats, or policy violations.
• In response to government or law enforcement requests.

4.4 Business Transfers

If JourneyWise undergoes a merger, acquisition, or asset sale, your data may be transferred to the acquiring company.

5. Data Retention

We retain your data for as long as necessary to:

• Fulfill the purpose for which it was collected.
• Comply with legal obligations (e.g., tax and accounting laws).
• Resolve disputes and enforce agreements.

Inactive free-tier accounts may be deleted after 6 months of inactivity.

6. Your Privacy Rights

Depending on your location, you may have rights under privacy laws like UK GDPR, EU GDPR, CCPA (California Consumer Privacy Act), and PECR:

• Right to Access: Request a copy of the data we hold about you.
• Right to Rectification: Correct inaccurate or incomplete data.
• Right to Erasure: Request deletion of your personal information.
• Right to Restrict Processing: Limit how we use your data.
• Right to Object: Opt out of certain processing, including marketing emails.
• Right to Data Portability: Request a structured copy of your data. To exercise your rights, contact privacy@journeywise.io. We will respond within 30 days.

7. Data Security Measures

We implement industry-standard security practices, including:

• Encryption: Data is encrypted at rest and in transit.
• Access Controls: Restricted access based on role-based permissions.
• Monitoring: 24/7 security logging and threat detection.

However, no system is 100% secure. You are responsible for safeguarding your account credentials.

8. International Data Transfers

JourneyWise stores and processes data in the United Kingdom, European Union, and United States. If you access our Service from outside these regions, your data may be transferred internationally under legally approved safeguards (e.g., Standard Contractual Clauses (SCCs)).

9. Cookies and Tracking Technologies

We use cookies to:

• Improve user experience and site performance.
• Track website analytics via Google Analytics.
• Enable personalized marketing.

You can control cookie preferences through your browser settings.

10. Children’s Privacy

JourneyWise is not intended for children under 18. We do not knowingly collect data from minors. If we discover such data, it will be deleted.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. If we make significant changes, we will notify you by:

• Posting an update on our website.
• Sending an email notification (if applicable).

Continued use of the Service after changes take effect constitutes acceptance of the revised policy.

12. Contact Information

For privacy-related inquiries, you can contact us at:

JourneyWise Limited

2nd Floor, College House, 17 King Edwards Road, London, HA4 7AE

📧 privacy@journeywise.io

By using JourneyWise, you acknowledge and agree to this Privacy Policy. If you do not agree, you must stop using the Service immediately.