1. Information We Collect

We collect different types of information to provide, improve, and secure our Service.

1.1 Information You Provide to Us

• Account Information: Name, email address, phone number, company details, job title, and login credentials.
• Billing Information: Payment details, billing address, and subscription data (for paid users).
• Lead and Contact Data: Information about your business contacts, including names, emails, job roles, and communication history.
• User Content: Emails, messages, notes, and documents you upload or generate using the Service.
• Customer Support Data: When you contact us for support, we collect your messages and any relevant details.

1.2 Information We Collect Automatically

• Device and Usage Data: IP address, browser type, device identifiers, and operating system details.
• Activity Data: Pages visited, time spent on the platform, and features used.
• Log Data: System logs, errors, and access records for security monitoring.
• Marketing and Email Interactions: Email opens, clicks, replies, and engagement metrics.

1.3 Information from Third-Party Integrations

• Gmail Read Access (gmail.readonly): to analyze email content for insights, engagement tracking, and intent signals.
• Gmail Send Access (gmail.send): to allow users to send emails directly from their Gmail account within JourneyWise.
• Gmail Compose Access (gmail.compose): to create and manage draft emails before sending.
• Gmail Modify Access (gmail.modify): to manage email states (mark as read/unread, move to folders) for workflow automation.
• Gmail Labels Access (gmail.labels): to organize and categorize emails for productivity.
• Calendar Read Access (calendar.readonly): to display user availability and prevent double-booking.
• Calendar Full Access (calendar and calendar.events): to create, update, and cancel meetings directly within JourneyWise.

1.4 Publicly Available and Purchased Data

• Public business directories and professional networking sites.
• Purchased lead lists and data enrichment services (e.g., Lusha, Clearbit, ZoomInfo).

2. How We Use Your Information

We process your data for the following purposes:

2.1 Providing and Managing the Service

• Creating and maintaining your account.
• Delivering features such as lead tracking, email automation, AI-powered insights, and scheduling.

2.2 Improving and Securing the Platform

• Enhancing performance and preventing fraud.
• Monitoring security and system access.

2.3 Marketing and Communication

• Sending product updates, newsletters, and promotional messages.
• Personalizing content based on your interests and usage patterns.

2.4 Legal Compliance and Enforcement

• Complying with applicable laws (e.g., GDPR, PECR, CAN-SPAM).
• Enforcing our Terms of Service and investigating violations.

3. Google API Services

JourneyWise's use of information received from Google APIs complies with the Google API Services User Data Policy, including the Limited Use requirements.

We use Gmail and Calendar access only to provide the following functionality:

• AI summaries of emails to save sales reps time.
• Intent detection to identify buyer signals such as pricing or meeting interest.
• Engagement tracking to show when prospects respond.
• Meeting scheduling and availability sharing with Google Calendar.

We do not use Gmail or Calendar data for advertising, nor do we share it with third parties.

4. Data Sharing and Disclosure

We do not sell or rent your personal information. We may share your data only with:

• Service Providers: Hosting (Google Cloud, Microsoft Azure), payments (Stripe, PayPal), analytics (Google Analytics, Sentry).
• Third-Party Integrations: With your consent, we connect to tools such as Google Workspace, Outlook, Microsoft 365, LinkedIn, Zoom, and others.
• Legal and Regulatory Authorities: Where required by law.

5. Data Retention

• Gmail and Calendar data accessed via Google APIs is stored securely and retained only as long as necessary to provide the described features.
• When a user revokes access in Google Account settings, JourneyWise immediately loses access to future Gmail and Calendar data.
• Historical data may be retained as needed for functionality, compliance, or legal purposes.
• Inactive free-tier accounts may be deleted after 6 months of inactivity.

6. Your Privacy Rights

Depending on your location, you may have rights under privacy laws like UK GDPR, EU GDPR, CCPA (California Consumer Privacy Act), and PECR:

• Right to Access: Request a copy of the data we hold about you.
• Right to Rectification: Correct inaccurate or incomplete data.
• Right to Erasure: Request deletion of your personal information.
• Right to Restrict Processing: Limit how we use your data.
• Right to Object: Opt out of certain processing, including marketing emails.
• Right to Data Portability: Request a structured copy of your data.

To exercise these rights, contact privacy@journeywise.io.

7. Data Security Measures

We implement industry-standard practices to safeguard your data, including:

• Encryption: Data is encrypted at rest and in transit.
• Access Controls: Role-based restrictions.
• Monitoring: 24/7 security logging and threat detection.

JourneyWise complies with the Google API Services User Data Policy, including the Limited Use requirements.

8. International Data Transfers

JourneyWise stores and processes data in the United Kingdom, European Union, and United States. If you access our Service from outside these regions, your data may be transferred internationally under legally approved safeguards such as Standard Contractual Clauses (SCCs).

9. Cookies and Tracking Technologies

We use cookies to:

• Improve user experience and site performance.
• Track website analytics via Google Analytics.
• Enable personalized marketing.

Users may control cookie preferences in their browser.

10. Children's Privacy

JourneyWise is not intended for children under 18. We do not knowingly collect data from minors.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. If we make significant changes, we will notify you by posting updates on our website and/or sending an email notification.

12. Contact Information

For privacy-related inquiries, you can contact us at:

JourneyWise Limited

2nd Floor, College House, 17 King Edwards Road, London, HA4 7AE

📧 privacy@journeywise.io